Why there is no change-of-mind window
The AI Agent Framework is delivered in full the moment you pay. There is no trial portion and nothing is held back, so a refund after download would mean handing over the entire product for nothing. For that reason we do not offer refunds for change of mind.
At checkout you tick a box accepting our terms before payment will complete. Those terms state plainly that you are asking for immediate access and that doing so ends the statutory 14-day cancellation right, as UK distance selling rules allow for digital content. See section 6 — it is the whole of that section, not a line buried in the small print.
Decide before you buy, not after
Because of that, we have tried to make the product unusually easy to judge in advance. The sales page lists every one of the fifty sections by name, shows the full module structure with page numbers, and reproduces three complete diagrams from inside the document. If anything is still unclear, email support@tether-agents.com before you buy and we will answer honestly, including telling you if we think it is not right for you.
When we will refund you
Your statutory rights are not affected by anything above. We will refund you, or put the problem right, if:
- the file is corrupt, incomplete, or will not open;
- the download link fails and we cannot get a working copy to you;
- the product is materially not as described on our website;
- you were charged twice, or charged in error.
These rights come from the Consumer Rights Act 2015. They cannot be excluded, and we are not trying to. If any of the above applies, email us and we will sort it — normally the same working day.
How to contact us
Reply to your purchase receipt, or email support@tether-agents.com from the address you bought with. Tell us what went wrong. Approved refunds are actioned within two working days and returned by Stripe to your original payment method, which usually takes a further five to ten working days depending on your bank.
Before you raise a chargeback
Please email us first. If there is a genuine problem with the product we will resolve it quickly and without argument. A chargeback takes weeks, and going straight to your bank without telling us means we never got the chance to fix something that may take five minutes.
Team and multi-seat purchases
The same terms apply per seat. If you bought several seats in error, contact us within a reasonable period and we will look at it sensibly.